Shipping policy

Effective Date: August 1, 2026

At Samrest, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from samrest.com. Please read this policy carefully before placing your order.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays. During periods of high demand, product launches, or promotional events, processing times may be slightly longer.

Once your order has been prepared for shipment, you will receive a confirmation email containing your shipping details and tracking information.

Please note that placing an order does not guarantee immediate shipment. Orders may require additional verification to prevent fraud or ensure payment security.

Shipping Destinations

Samrest currently ships to customers within the United States.

At this time, we do not offer international shipping. If we expand our shipping services to additional countries, this policy will be updated accordingly.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery address and the products included in your order.

From time to time, Samrest may offer free shipping promotions on qualifying orders. Any such promotion will be clearly displayed on our website at the time of purchase.

Any applicable taxes or additional fees will also be displayed during checkout before you complete your order.

Estimated Delivery Time

After your order has been processed, most deliveries arrive within 3–7 business days, depending on your location and the shipping service selected.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery times may vary due to:

  • Severe weather conditions
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Natural disasters
  • Events beyond our reasonable control

While we work closely with our shipping partners to ensure timely delivery, Samrest cannot guarantee delivery dates once an order has been handed over to the carrier.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become available after the carrier receives your package.

You can use the tracking number provided to monitor your shipment throughout the delivery process.

Shipping Carriers

To provide reliable delivery across the United States, Samrest partners with trusted national shipping carriers. The carrier used for your order may vary depending on your shipping address, package size, and delivery requirements.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is entered, please contact us immediately at support@samrest.com.

If your order has not yet been shipped, we will do our best to update the shipping information.

Once an order has been dispatched, we may not be able to modify the delivery address.

Samrest is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If the shipping carrier is unable to deliver your package after multiple delivery attempts, the package may be returned to us.

If a package is returned due to:

  • An incorrect shipping address
  • Failure to collect the package
  • Refusal of delivery

additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

Our customer support team will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Please note that once a package has been successfully delivered to the address provided, Samrest cannot guarantee protection against theft occurring after delivery.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the damaged packaging
  • Clear photographs of the damaged product
  • A brief description of the issue

Depending on the circumstances, we may provide a replacement, refund, or another suitable resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse locations.

If this occurs, you will receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

Shipping Delays

Occasionally, shipments may be delayed due to circumstances outside our control.

Examples include:

  • Weather disruptions
  • Transportation delays
  • Customs or regulatory inspections (if applicable)
  • Carrier operational issues
  • High seasonal demand

We appreciate your patience during these situations and will assist you whenever possible in tracking delayed shipments.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately after placing it.

We will make every reasonable effort to accommodate your request before the order enters the fulfillment process.

Once an order has been shipped, it can no longer be modified or canceled and will instead be subject to our Return & Refund Policy.

Delivery Confirmation

Ownership and responsibility for your order transfer to you once the shipping carrier confirms successful delivery to the address provided during checkout.

Customers are encouraged to ensure that someone is available to receive valuable deliveries whenever possible.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact our customer support team.

Samrest

BookNCart LLC

Email: support@samrest.com

Phone: +1 (505) 416-1508

Business Address:

7901 4th St N, Ste 300

St. Petersburg, FL 33702

United States

Business Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (ET)

Sunday: Closed