Refund policy
Effective Date: August 1, 2026
At Samrest, we want you to shop with confidence. Your satisfaction is important to us, and we strive to ensure every order meets your expectations. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order through samrest.com, you agree to the terms outlined in this policy.
Return Eligibility
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, inserts, and tags, if applicable.
- Be free from stains, odors, damage, or signs of misuse.
- Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these requirements may not qualify for a refund or exchange.
How to Start a Return
Before returning any item, please contact our customer support team to obtain return instructions.
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos of the product if it is damaged, defective, or incorrect
Returns sent without prior authorization may experience delays or may not be accepted.
Damaged or Defective Products
Please inspect your order immediately after delivery.
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
please contact us within 48 hours of delivery.
To help us evaluate your request, please provide:
- Your order number
- Clear photographs of the product
- Photos of the packaging
- A brief explanation of the issue
After reviewing your claim, we may offer one of the following solutions:
- A replacement product
- A full refund
- A partial refund where appropriate
- Store credit
- Replacement parts or accessories, when applicable
Incorrect Items
If you receive an item different from the one you ordered, please notify us within 48 hours of delivery.
Once the issue has been verified, we will arrange the appropriate resolution, which may include a replacement or refund at no additional cost to you.
Exchanges
We currently offer exchanges for eligible products that are:
-
Damaged
-
Defective
-
Incorrectly shipped
If you wish to purchase a different product, color, or style, we recommend returning the eligible item and placing a new order separately.
Non-Returnable Items
For hygiene, health, and safety reasons, certain products cannot be returned once they have been opened or used unless they are defective or damaged upon arrival.
These include, but are not limited to:
- Used pillows
- Used mattress toppers
- Used mattress protectors
- Used bedding
- Washed or laundered products
- Products showing signs of use
- Gift cards
- Final sale or clearance items, where stated
Samrest reserves the right to refuse returns that do not meet our return eligibility requirements.
Order Cancellations
Orders may be canceled before they enter the fulfillment or shipping process.
If your order has already been processed or shipped, it can no longer be canceled and must follow the return process outlined in this policy.
If a cancellation request is approved before shipment, a full refund will be issued to your original payment method.
Return Shipping
If your return is the result of:
- A defective product
- A damaged shipment
- An incorrect item sent by Samrest
we will cover the reasonable return shipping costs.
If you are returning an item for any other eligible reason, you will generally be responsible for the return shipping costs unless otherwise required by law.
We recommend using a trackable shipping service, as Samrest cannot guarantee receipt of returned packages that are lost in transit.
Refund Process
Once your returned item is received, our team will inspect it to verify its condition and eligibility.
After the inspection is complete, you will receive an email notifying you whether your refund has been approved or declined.
If approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 3–5 business days after inspection.
- Your bank or payment provider may require an additional 5–10 business days to post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Late or Missing Refunds
If you have not received your refund after the expected processing period, we recommend:
- Checking your bank account again.
- Contacting your credit card company.
- Contacting your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
Refused Deliveries
If an order is refused or returned because:
- An incorrect shipping address was provided
- Delivery was refused without authorization
- The package was not collected from the carrier
any shipping charges, return shipping fees, or carrier costs incurred may be deducted from your refund where permitted by law.
Lost Returns
If you are returning an item, you are responsible for ensuring it reaches our designated return address.
We recommend retaining your shipping receipt and tracking number until your return has been successfully processed.
Samrest is not responsible for returned packages that are lost or damaged while in transit to our returns facility.
Fraud Prevention
To protect both our customers and our business, Samrest reserves the right to refuse returns, refunds, or exchanges in cases involving suspected fraud, abuse of our return policy, unauthorized reselling, or other activities that violate our Terms of Service.
Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business operations, or legal requirements.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes have been published constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Samrest
BookNCart LLC
Phone
+1 (505) 416-1508
Business Address
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (Eastern Time)
Sunday
Closed